We want choosing your candle to feel simple. From our soy wax and distinctive vessels to candle care, shipping, and more, find answers to some of our most commonly asked questions below.
Our candles are made with soy wax, carefully selected to provide a clean, enjoyable burn and beautiful fragrance experience.
Yes. Our candles are thoughtfully hand-poured with attention to fragrance, appearance, and overall quality.
We believe a candle should be more than fragrance. IDKandle combines memorable scents with distinctive vessels designed to make a statement in your space.
Our candles are created to provide a noticeable, lasting fragrance without overwhelming your space. Fragrance strength may vary slightly depending on the scent, room size, and airflow.
For the best experience, allow the wax to melt evenly across the surface during each burn and keep the wick trimmed to approximately 1/4 inch before lighting.
We recommend burning your candle for approximately 2–4 hours at a time. Avoid burning it for extended periods or leaving a candle unattended.
Keeping the wick trimmed helps promote a cleaner, more even burn and can reduce excessive soot and flame height.ipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
Orders are carefully prepared and packaged before shipping. Processing and estimated delivery times will be provided during checkout.
Because many IDKandle vessels are part of the design, we carefully package each candle to help protect it during shipping.
Please contact us as soon as possible with your order information and photos of the damaged item and packaging so we can help make it right.
We’d love to help. Contact IDKandle and we’ll be happy to answer any questions about our candles, fragrances, orders, or candle care.
